Shipping policy

SHIPPING POLICY — MAROVA JEWELS

Where We Ship

Marova Jewels ships worldwide to the United States, the United Kingdom, and other international destinations available at checkout.

Shipping Cost

We offer free worldwide standard shipping on orders of US$49.90 or more.

For orders below US$49.90, standard shipping is US$19. The applicable shipping option and final charge are shown at checkout before payment.

Processing Time

Orders without a Packing Video Add-On are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays.

Orders that include the optional Packing Video Add-On require additional scheduling, filming, and editing. The current processing time for an order with this service is approximately one month before shipment.

Estimated Delivery After Dispatch

After an order has been dispatched, estimated transit times are:

- United States: 5–15 business days
- United Kingdom: 7–15 business days
- Other international destinations: 5–30 business days

Total delivery time consists of the applicable processing time plus transit time. Delivery estimates are not guarantees and may be affected by customs processing, weather, carrier delays, public holidays, or other circumstances outside our control.

Customs Duties and Import Taxes

Marova Jewels covers applicable customs duties and import taxes for eligible destinations offered at checkout. Customers will not normally be asked to pay an additional customs or import charge when the package is delivered.

If a carrier or customs authority unexpectedly requests payment, please contact us before paying so we can review the shipment details.

Order Tracking

After your order is shipped, we will send a shipping confirmation email with the tracking number and available tracking information. Please allow 1–2 business days for the first tracking update to appear.

Delayed, Lost, or Damaged Packages

If tracking shows a significant delay, your package appears to be lost, or it arrives seriously damaged, contact us with your order number and clear photos where applicable. We will review the shipment and help with the appropriate next steps.

Changing a Shipping Address

If you need to change your shipping address, contact us as soon as possible. We can only approve an address change before the order has been dispatched.

Contact

For shipping assistance, contact Marova Jewels at budloop@budloop.com.