Shipping & Delivery
Here is what to expect from payment confirmation through delivery.
Where We Ship
Marova Jewels ships worldwide to the United States, the United Kingdom and other international destinations available at checkout.
Shipping Cost
We offer free worldwide standard shipping on orders of US$49.90 or more.
For orders below US$49.90, standard shipping is US$19. The applicable shipping option and final charge are shown at checkout before payment.
Order Processing Time
Orders Without a Packing Video
Orders without a packing video are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays.
Orders With the Packing Video Add-On
The optional Packing Video Add-On Service requires additional scheduling, filming and editing. The current processing time for an order with this service is approximately one month before shipment.
The additional processing time applies to orders that include the video service. Please review the service description before purchasing.
Estimated Delivery After Dispatch
After an order has been dispatched, estimated transit times are:
- United States: 5–15 business days
- United Kingdom: 7–15 business days
- Other international destinations: 5–30 business days
Total delivery time consists of the applicable processing time plus transit time. Delivery estimates are not guarantees and may be affected by customs processing, weather, carrier delays, public holidays or other circumstances outside our control.
Customs Duties and Import Taxes
Marova Jewels covers applicable customs duties and import taxes for eligible destinations offered at checkout. Customers will not normally be asked to pay an additional customs or import charge when the package is delivered.
If a carrier or customs authority unexpectedly requests payment, please contact us before paying so we can review the shipment details.
Order Tracking
After your order is shipped, we will send a shipping confirmation email with the tracking number and available tracking information. Please allow 1–2 business days for the first tracking update to appear.
Delayed, Lost or Damaged Packages
If tracking shows a significant delay, your package appears to be lost, or it arrives seriously damaged, contact us with your order number and clear photos where applicable. We will review the shipment and help with the appropriate next steps.
Changing a Shipping Address
If you need to change your shipping address, contact us as soon as possible. We can only approve an address change before the order has been dispatched.
Need Help?
For shipping assistance, contact Marova Jewels through our Contact page or email budloop@budloop.com.