Refund policy

RETURN & REFUND POLICY — MAROVA JEWELS

We want you to feel confident shopping with Marova Jewels. Please review the policy below before placing your order.

14-Day Returns

Eligible jewelry may be returned within 14 days after delivery. To request a return, contact us before sending anything back.

To qualify for a return, the item must be:

• Unworn and unused
• In its original condition
• In its original packaging

Returns sent without prior approval may not be accepted.

Return Shipping

For eligible returns requested because of a change of mind, the customer is responsible for return shipping costs. We recommend using a tracked shipping service. Marova Jewels is not responsible for return packages lost or damaged in transit.

Curated Jewelry Gift Set

Each Curated Jewelry Gift Set includes at least the minimum number of jewelry pieces and complimentary gifts stated in the selected option. Jewelry styles and the specific complimentary gifts are curated and will vary.

A Curated Jewelry Gift Set cannot be returned solely because the customer does not like a particular style or expected a different design.

Please contact us if:

• The order contains fewer jewelry pieces than the guaranteed minimum
• One or more stated complimentary gifts are missing
• An item is damaged or defective
• The wrong product or quantity was sent
• The jewelry received is clearly inconsistent with a preference selected or submitted with the order

After reviewing the order details and supporting photos, we will offer an appropriate resolution, which may include a replacement, sending the missing item, or a full or partial refund.

Ring Size Requests

Some rings are adjustable, while others are supplied in available fixed sizes. Customers may leave a preferred ring size in the order notes. We will try to match the requested size based on available inventory, but a specific size or style is not guaranteed unless expressly stated on the product page.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible with your order number and clear photos of the items and packaging where applicable.

We will review the issue and provide an appropriate resolution. Customers will not be charged additional shipping for an approved replacement or missing-item shipment caused by our error.

Non-Returnable Items

For hygiene, customization, or service-related reasons, the following items are generally not eligible for change-of-mind returns:

• Earrings that have been opened, tried on, or worn
• Custom or personalized items
• Gift cards
• Curated Jewelry Gift Sets returned solely because of style preference
• Packing Video Add-On Services after production has started

This does not limit your right to contact us about damaged, defective, incorrect, or missing items.

Packing Video Add-On Service

The Packing Video Add-On is an optional service that requires scheduling, filming, and editing.

You may request cancellation before production has started. Once scheduling, filming, editing, or other production work has begun, the service is non-refundable. This restriction applies to the video service only and does not remove any remedy available for damaged, defective, incorrect, or missing physical products.

Exchanges

We do not offer direct exchanges. For an eligible item, you may complete an approved return and place a separate order for the replacement product.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact

Email: budloop@budloop.com
Address: USEEMALL LTD, Conyngham Road, Manchester, England (This is not a returning address)