Return Policy

We want you to love your Marova jewelry. If you need help with an order or would like to return an eligible item, please review the policy below.

14-Day Returns

We offer a 14-day return window for eligible jewelry. You have 14 days from the date you receive your order to request a return.

To be eligible, an item must be unworn and unused, in its original condition, and in its original packaging. Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Return Shipping

For an eligible return due to a change of mind, the customer is responsible for return shipping costs. We recommend using a tracked shipping service. Marova Jewels is not responsible for return packages lost or damaged in transit.

Curated Jewelry Gift Set

Each Curated Jewelry Gift Set is prepared as a surprise assortment according to the option and preferences selected at checkout. Returns are not accepted solely because you would prefer a different style or assortment.

This does not affect your right to contact us if an item is damaged, defective or incorrect, if your set contains fewer than the guaranteed minimum number of jewelry pieces or complimentary gifts, or if the set is materially inconsistent with the preference selected at checkout.

After reviewing the order details and any requested photos, we will provide an appropriate replacement or refund for a verified issue.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, or if any guaranteed minimum pieces are missing, contact us as soon as possible with your order number and clear photos of the package and affected items.

We will review the information and help with an appropriate replacement or refund.

Non-Returnable Items

The following items are not eligible for a preference-based or change-of-mind return:

  • Curated Jewelry Gift Sets, except for verified damaged, defective, incorrect, missing or materially inconsistent items
  • Earrings, for hygiene reasons, except for verified damaged, defective or incorrect items
  • Sale and clearance items
  • Custom or personalized items
  • Packing video services after scheduling, filming or production has begun
  • Gift cards

Packing Video Service

The packing video is an optional add-on service that requires additional scheduling, filming and production. If you need to cancel the video service, contact us as soon as possible. A cancellation may be approved if scheduling, filming or production has not yet begun.

Once work on the video has begun, the video service is non-refundable for a change of mind. This does not limit assistance if the purchased service is not delivered as described.

Exchanges

We do not offer direct exchanges. For an eligible item, you may complete an approved return and place a new order separately.

Refunds

Once we receive and inspect an eligible return, or verify an order issue, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional processing time.

If you have not received an approved refund after more than 15 business days, please contact us at budloop@budloop.com.

Need Help?

For return or refund assistance, please contact Marova Jewels through our Contact page or email budloop@budloop.com.